Shipping

Freight Charges

The Art of Tea uses Australia Post for the freighting of retail orders (courier services for some wholesale customers). To keep pricing options simple and affordable, we offer the following rates based on the weight of your order. These prices are based on the current Australia Post rates you can view here.

0-500g – Standard – $8.55

0-500g – Express – $12.50   (NB max 250g tea will fit in a 0-500g satchel, >250g will be 500g-3kg Express rate)

501g-3kg – Standard – $13.40

501g-3kg – Express – $15.65  (NB max 1.25kg tea will fit in a 500-3kg satchel, >1.250kg will be 3-5kg Express rate)

3kg-5kg – Standard – $17.70

3kg-5kg – Express – $24.15 (NB max 2kg tea will fit in a 3-5kg satchel, 4kg will be at Aust Post carton Express rate)

Over 5kg – Standard – $25

The delivery times are determined by the freight provider. The Art of Tea despatchs parcels from Kingston, Tasmania during weekdays and normal (9-5) business hours only (Note: we are NOT a large international 24/7 warehouse). We aim to despatch your order within 1-3 working days of receiving your order. The following are estimated delivery times in working days (please allow an extra few days in peak periods such as November & December).

International Orders

At present we only ship within Australia. If you live internationally, please ask an Australian friend or family member to ship to you.

Delivery Times

Within Tasmania – 1-2 days

Melbourne – 3-4 days

Sydney and Country Victoria 5-6 days

Brisbane, Adelaide and Country NSW, SA & QLD – 7-10 days

Perth,  7-10 days

Country WA, NT, remote external Territories 8+ days (Consider Express Post)

Can I send a parcel to a friend?

Yes, please state “Shipping address” to be different from the billing address in the Registration and ordering form. If you want a gift card sent with it, please state in the “Comments Box” what you wish us to include on the Gift Note.

We will send you the invoice, not them : )

Do you do custom labelling?

YES!

For your business, special day (wedding), christening, birthdays, etc we offer custom labelling.

You chose a colour for the label, the text, and the words and we will have our graphic designer print labels for your order. There is  limit of about 23 characters for the label.

Examples we have done include:

“Botanical Gardens Blend”

“Convict Tea”

“Harcourts Homely Blend”

“Peter & Jane’s Wedding”

You select the tea from our 100 varieties, choose your label colours and we organise it!

3-4 days is needed in addition to standard ordering/despatch times to enable graphic designs to be completed and printed. A once off $10 (+GST) graphic design charge applies, in addtioin to the tea and freight.

Please email or phone us to discuss this service.