Shipping

Brief update as at AUGUST 2020

Some freight in Australia due to COVID-19 is currently delayed, Particularly in Victoria. Parcels to States with regions of Lock Down may take twice as long as pre Pandemic times.

Express Post is also NO longer a Next Day Service. Please see the Australia Post website for their updates.

Your order will be tracked so check your email for the link.

We pack and dispatch orders within *1-3 working days. Usually same day if your order is received before 1 pm.  Please allow a few extra days in peak periods such as November & December

We operate 9am – 4pm Monday to Friday (closed public holidays) from our warehouse in Kingston, Tasmania (near Hobart). So please factor in the extra freight miles from this (beautiful) island way down south!

ESTIMATED Delivery Times for STANDARD delivery (non-express)

Within Tasmania: 1-2 days

Melbourne: 6-8 days – due to COVID

Sydney and Country Victoria: 6-8 days

Brisbane, Adelaide and Country NSW, SA & QLD: 7-10 days

Perth: 8-10 days

Country WA, NT, remote external Territories: 8+ days

International Orders

At present we only ship within Australia. If you live internationally, please ask an Australian friend or family member to ship to you

Can I send a parcel to a friend?

Yes! Please state “Shipping address” to be different from the billing address in the Check Out. If you want a note to the recipient, please state in the “Comments Box” what you wish for us to write on the Gift Note.

We will send you the invoice, not them 🙂

Do you do custom labelling?

Yes!

For your business, special day (wedding), christening, birthdays, etc. we offer custom labelling.

You chose a colour for the label, the text, and the words and we will have our graphic designer print labels for your order. There is a limit of about 23 characters for the label.

Examples include:

“Botanical Gardens Blend”

“Convict Tea”

“Harcourts Homely Blend”

“Peter & Jane’s Wedding”

You select the tea from our 130+ varieties, choose your label colours and we organise it!

14 days are needed in addition to standard ordering/dispatch times to enable graphic designs to be completed and printed. A once-off  graphic design charge applies, in addition to the tea and freight.

Please email or phone us to discuss this service.

0