Brief update as at April 2020
All freight in Australia due to COVID-19 is currently delayed. Parcels are estimated to take up to TWICE AS LONG as prior to the pandemic.
Express Post is also NO longer a Next Day Service. Please see the Australia Post website for their updates.
The below information is being updated, and is a (now) a guide only.
Shipping Charges – November 2018
The Art of Tea uses Australia Post or Sendle for the shipping of retail orders (courier services for some wholesale customers, or larger retail orders).
Australia Post made several prices changes in 2018 and ended untracked post which resulted in changes to our shipping opions for customers.
The good news is, all parcels are now tracked with either Sendle or Australia Post Express. By providing your email address with your order you will get a notification of the whereabouts of your order.
The following are the rates for orders placed from 1st November 2018, and are subject to change without notice.
| November 2018- | ||||
| Tea Weight | Freight Method | Type | Charge | |
| A. | 0- 250g | 500g Australia Post satchel | Express | $ 11.75 |
| B | 0 – 250g | 500g Sendle Satchel | Standard | $ 6.95 |
| C | 250g – 1.25kg | 3kg Australia Post satchel | Express | $ 17.50 |
| D | 250g – 1.25kg | 2kg Sendle (Shoe) Box | Standard | $ 11.90 |
| E | 1.25 – 2.5kg | 5kg Australia Post satchel | Express | $ 24.90 |
| F. | 1.25 – 4kg | 5kg Sendle (Briefcase) Box | Standard | $ 14.45 |
| G (see H) | 4kg- 8kg | 10kg Sendle (Carry-on) Box | Standard | $ 20.95 |
| H. | RETAIL Orders over $200 | Free shipping with Sendle | Standard | $0.00 |
Delivery times are determined by the freight provider.
Sendle: https://try.sendle.com/delivery-estimator
Australia Post: Express (usually next day, can be 2-3 days)*
We aim to pack and dispatch your order within *1-3 working days. Please allow a few extra days in peak periods such as November & December
We operate 9am – 4pm Monday to Friday (closed public holidays) from our warehouse in Kingston, Tasmania (near Hobart). So please factor in the extra freight miles from the (beautiful) island way down south!
Your order will be tracked so check your email for the link.
ESTIMATED Delivery Times for STANDARD delivery (non-express)
Within Tasmania: 1-2 days
Melbourne: 3-4 days
Sydney and Country Victoria: 5-6 days
Brisbane, Adelaide and Country NSW, SA & QLD: 7-10 days
Perth: 7-10 days
Country WA, NT, remote external Territories: 8+ days
International Orders
At present we only ship within Australia. If you live internationally, please ask an Australian friend or family member to ship to you
Can I send a parcel to a friend?
Yes! Please state “Shipping address” to be different from the billing address in the Registration and ordering form. If you want a gift card sent with it, please state in the “Comments Box” what you wish us to include on the Gift Note.
We will send you the invoice, not them 🙂
Do you do custom labelling?
Yes!
For your business, special day (wedding), christening, birthdays, etc. we offer custom labelling.
You chose a colour for the label, the text, and the words and we will have our graphic designer print labels for your order. There is A limit of about 23 characters for the label.
Examples include:
“Botanical Gardens Blend”
“Convict Tea”
“Harcourts Homely Blend”
“Peter & Jane’s Wedding”
You select the tea from our 130+ varieties, choose your label colours and we organise it!
7-10 days is needed in addition to standard ordering/dispatch times to enable graphic designs to be completed and printed. A once off graphic design charge applies, in addition to the tea and freight.
Please email or phone us to discuss this service.
