Shipping

Shipping Charges – July 2018

The Art of Tea uses Australia Post for the shipping of the majority of retail orders (courier services for some wholesale customers, or larger retail orders).

As of 1st July 2018, Australia Post made changes to their services, ending the option of untracked post and resulting in changes to our shipping rates for customers.

The good news is, all parcels are now tracked, and the majority will be sent express!

By providing your email address with your order you will get a notification through Australia post (or courier) of the whereabouts of your order.

The following are the rates for orders placed from 1st July 2018, and are subject to change without notice.

  Tea Weight Freight Method Type Charge
A. <250g 500g Australia Post satchel Express  $   10.00
B. 250g – 1.25kg 3kg Australia Post satchel Express  $   13.50
C. 1.25 – 2.5kg 3kg Australia Post satchel/box (non-express) Standard  $   13.50
D. 1.25 – 2.5kg 5kg Australia Post satchel Express  $   17.50
E. 2.5 – 4.5kg 5kg Fastway Courier (major cities) or Australia Post (regional) box Standard  $   17.50
F. Free shipping with spend over $150 Standard  $    0.00

 

The delivery times are determined by the freight provider. The Art of Tea dispatches parcels from Kingston, Tasmania during standard business hours only (Note: we are NOT a large international 24/7 warehouse). We aim to dispatch your order within 1-3 working days of receiving your order. The following are estimated delivery times in working days FOR PARCELS GOING STANDARD RATES (please allow an extra few days in peak periods such as November & December).

International Orders

At present we only ship within Australia. If you live internationally, please ask an Australian friend or family member to ship to you.

Delivery Times for STANDARD delivery (non-express)

Within Tasmania: 1-2 days

Melbourne: 3-4 days

Sydney and Country Victoria: 5-6 days

Brisbane, Adelaide and Country NSW, SA & QLD: 7-10 days

Perth: 7-10 days

Country WA, NT, remote external Territories: 8+ days

Can I send a parcel to a friend?

Yes! Please state “Shipping address” to be different from the billing address in the Registration and ordering form. If you want a gift card sent with it, please state in the “Comments Box” what you wish us to include on the Gift Note.

We will send you the invoice, not them 🙂

Do you do custom labelling?

Yes!

For your business, special day (wedding), christening, birthdays, etc. we offer custom labelling.

You chose a colour for the label, the text, and the words and we will have our graphic designer print labels for your order. There is  limit of about 23 characters for the label.

Examples we have done include:

“Botanical Gardens Blend”

“Convict Tea”

“Harcourts Homely Blend”

“Peter & Jane’s Wedding”

You select the tea from our 100 varieties, choose your label colours and we organise it!

7-10 days is needed in addition to standard ordering/dispatch times to enable graphic designs to be completed and printed. A once off  graphic design charge applies, in addition to the tea and freight.

Please email or phone us to discuss this service.