Shipping

Shipping Charges – November 2018

The Art of Tea uses Australia Post or Sendle for the shipping of retail orders (courier services for some wholesale customers, or larger retail orders).

Australia Post made several prices changes in 2018 and ended untracked post which resulted in changes to our shipping opions for customers.

The good news is, all parcels are now tracked with either Sendle or Australia Post Express. By providing your email address with your order you will get a notification of the whereabouts of your order.

The following are the rates for orders placed from 1st November 2018, and are subject to change without notice.

  November 2018-      
  Tea Weight Freight Method Type Charge
A. 0- 250g 500g Australia Post satchel Express  $   11.75
B 0 – 250g 500g Sendle Satchel Standard $      6.95
C 250g – 1.25kg 3kg Australia Post satchel Express  $   17.50
D 250g – 1.25kg 2kg Sendle (Shoe) Box Standard  $   11.90
E 1.25 – 2.5kg 5kg Australia Post satchel Express $   24.90
F. 1.25 – 4kg 5kg Sendle (Briefcase) Box Standard $   14.45
G (see H) 4kg- 8kg 10kg Sendle (Carry-on) Box Standard $   20.95
H. RETAIL Orders over $200 Free shipping with Sendle Standard $0.00

 

Delivery times are determined by the freight provider.  

Sendle:  https://try.sendle.com/delivery-estimator

Australia Post: Express (usually next day, can be 2-3 days)*

We aim to pack and dispatch your order within *1-3 working days. Please allow a few extra days in peak periods such as November & December

We operate 9am5pm Monday to Friday (closed public holidays) from our warehouse in Kingston, Tasmania (near Hobart). So please factor in the extra freight miles from the (beautiful) island way down south!

Your order will be tracked so check your email for the link.

ESTIMATED Delivery Times for STANDARD delivery (non-express)

Within Tasmania: 1-2 days

Melbourne: 3-4 days

Sydney and Country Victoria: 5-6 days

Brisbane, Adelaide and Country NSW, SA & QLD: 7-10 days

Perth: 7-10 days

Country WA, NT, remote external Territories: 8+ days

International Orders

At present we only ship within Australia. If you live internationally, please ask an Australian friend or family member to ship to you

Can I send a parcel to a friend?

Yes! Please state “Shipping address” to be different from the billing address in the Registration and ordering form. If you want a gift card sent with it, please state in the “Comments Box” what you wish us to include on the Gift Note.

We will send you the invoice, not them 🙂

Do you do custom labelling?

Yes!

For your business, special day (wedding), christening, birthdays, etc. we offer custom labelling.

You chose a colour for the label, the text, and the words and we will have our graphic designer print labels for your order. There is A limit of about 23 characters for the label.

Examples include:

“Botanical Gardens Blend”

“Convict Tea”

“Harcourts Homely Blend”

“Peter & Jane’s Wedding”

You select the tea from our 130+ varieties, choose your label colours and we organise it!

7-10 days is needed in addition to standard ordering/dispatch times to enable graphic designs to be completed and printed. A once off  graphic design charge applies, in addition to the tea and freight.

Please email or phone us to discuss this service.